TasWater Price and Service Plan 2021-25

How can we give you better value for money?

TasWater’s Price and Service Plan is our blueprint for keeping your bills as low as possible, while doing everything you expect us to do to protect your health and environment.

REGISTER NOW FOR UPDATES AND TO GET INVOLVED.

We do not determine water and sewerage prices ourselves. The Price and Services plan is a transparent process where Tasmania's independent economic regulator makes sure our prices provide the best possible value for customers.

Price and Service Plan 4 (PSP4) covers all our planning and prices from 1 July 2021 – 30 June 2025, and will be submitted to the Tasmanian Economic Regulator by 30 June 2020.

As Tasmania's only water and sewerage provider, we know our services have to be kept affordable. Our revenue comes from our customers, so we need to know what customers want done with that revenue. So your feedback plays a crucial role in creating PSP4.

PSP4 is being developed from July 2019 until June 2020 and during this time we'll be posting new information and ideas for your comments. To get in touch just email psp@taswater.com.au.

TasWater’s Price and Service Plan is our blueprint for keeping your bills as low as possible, while doing everything you expect us to do to protect your health and environment.

REGISTER NOW FOR UPDATES AND TO GET INVOLVED.

We do not determine water and sewerage prices ourselves. The Price and Services plan is a transparent process where Tasmania's independent economic regulator makes sure our prices provide the best possible value for customers.

Price and Service Plan 4 (PSP4) covers all our planning and prices from 1 July 2021 – 30 June 2025, and will be submitted to the Tasmanian Economic Regulator by 30 June 2020.

As Tasmania's only water and sewerage provider, we know our services have to be kept affordable. Our revenue comes from our customers, so we need to know what customers want done with that revenue. So your feedback plays a crucial role in creating PSP4.

PSP4 is being developed from July 2019 until June 2020 and during this time we'll be posting new information and ideas for your comments. To get in touch just email psp@taswater.com.au.

  • Developer charges

    22 days ago

    We are reviewing our current approach to developer charging as part of our fourth Price and Service Plan.

    We are completing this work because many of our stakeholders told us it was important and would help ensure we can support Tasmania's current and projected growth by investing in the right water and sewerage infrastructure at the right time.

    Our latest fact sheet outlines our current approach to developer charges and offers two alternatives for consideration. This fact sheet is a summary of a comprehensive options paper prepared for TasWater by Marsden Jacob Associates. You can download the full options paper...

    We are reviewing our current approach to developer charging as part of our fourth Price and Service Plan.

    We are completing this work because many of our stakeholders told us it was important and would help ensure we can support Tasmania's current and projected growth by investing in the right water and sewerage infrastructure at the right time.

    Our latest fact sheet outlines our current approach to developer charges and offers two alternatives for consideration. This fact sheet is a summary of a comprehensive options paper prepared for TasWater by Marsden Jacob Associates. You can download the full options paper here.

    We encourage you to download and read both documents, and invite you to head to the forum discussion to make comments or ask questions.

  • A new way to charge for sewerage services - business customers

    about 1 month ago

    We are continuing with our research to identify ways to make our customers’ sewerage bills more accurate.

    While our last fact sheet examined how changing the way we calculate sewerage charges could affect our residential customers, our latest fact sheet looks at the potential impacts to our business customers if we changed our calculation method.

    What’s the issue?
    TasWater removes and treats sewage from over 183,000 properties every day. This work costs approximately $130 million per year.

    Utilities around Australia (and the world) use different methods to determine these costs, but TasWater currently divides these costs among all our customers...

    We are continuing with our research to identify ways to make our customers’ sewerage bills more accurate.

    While our last fact sheet examined how changing the way we calculate sewerage charges could affect our residential customers, our latest fact sheet looks at the potential impacts to our business customers if we changed our calculation method.

    What’s the issue?
    TasWater removes and treats sewage from over 183,000 properties every day. This work costs approximately $130 million per year.

    Utilities around Australia (and the world) use different methods to determine these costs, but TasWater currently divides these costs among all our customers based on their estimated impact on our sewerage network. It’s an estimate, because while we have meters to measure how much water goes into a property, we don’t have meters to measure how much water is coming out (and going into our sewerage network).

    The alternative calculation method outlined in the fact sheet has the potential to provide greater billing accuracy across our entire customer base, but it could also mean that some customers are left paying more than they currently are (noting that some would also be paying less).

    As a TasWater customer, would you be willing to potentially pay more for your sewerage charges to know that your bill is more accurate?

    Read this latest fact sheet to get all the information, and head to the forum discussion to tell us what you think.


  • A new way to charge for sewerage services - residential customers

    5 months ago

    We’re looking at how we can make our customers’ sewerage bills more accurate.

    Transporting, treating and disposing of Tasmanians’ sewerage costs over $130 million every year, which is a cost TasWater recovers from customers. But since there are no meters on the sewer pipe leaving your home, how does TasWater know what to charge you?

    There are different ways to estimate how our costs can be distributed among customers and we are investigating how a change to a new system could affect our customers. It is not just a question of being able to make prices cheaper overall, because TasWater’s costs largely go to maintenance of existing infrastructure and are therefore fixed. And if the cost is divided differently among customers, some might end up paying less, but others could pay more.

    This is a consideration for water and sewage utilities around the world and there is no one universally accepted right way to do it.

    Read our fact sheet on how a change to sewerage charges could affect our residential customers.

    The next fact sheet in this series will examine the potential impacts of changing the way we calculate sewerage charges for our business customers.


    We’re looking at how we can make our customers’ sewerage bills more accurate.

    Transporting, treating and disposing of Tasmanians’ sewerage costs over $130 million every year, which is a cost TasWater recovers from customers. But since there are no meters on the sewer pipe leaving your home, how does TasWater know what to charge you?

    There are different ways to estimate how our costs can be distributed among customers and we are investigating how a change to a new system could affect our customers. It is not just a question of being able to make prices cheaper overall, because TasWater’s costs largely go to maintenance of existing infrastructure and are therefore fixed. And if the cost is divided differently among customers, some might end up paying less, but others could pay more.

    This is a consideration for water and sewage utilities around the world and there is no one universally accepted right way to do it.

    Read our fact sheet on how a change to sewerage charges could affect our residential customers.

    The next fact sheet in this series will examine the potential impacts of changing the way we calculate sewerage charges for our business customers.


  • Affordability, fairness and value for money

    6 months ago

    A new fact sheet has been shared on TasWater's approach to keeping customer bills affordable, fair and value for money.

    As our work on the Price and Service Plan continues, we are working within a Memorandum of Understanding with the State Government that caps any price rises from 2020-25 to a maximum of 3.5 per cent per year (including CPI). But there’s no guarantee that will actually be the final price increase. The Tasmanian Economic Regulator is independent of government and TasWater must make a pricing proposal that is thoroughly justified with evidence.

    TasWater is one of Australia’s...

    A new fact sheet has been shared on TasWater's approach to keeping customer bills affordable, fair and value for money.

    As our work on the Price and Service Plan continues, we are working within a Memorandum of Understanding with the State Government that caps any price rises from 2020-25 to a maximum of 3.5 per cent per year (including CPI). But there’s no guarantee that will actually be the final price increase. The Tasmanian Economic Regulator is independent of government and TasWater must make a pricing proposal that is thoroughly justified with evidence.

    TasWater is one of Australia’s cheapest water utilities and we want to keep bills not only as low as possible, but as fair as possible, while we continue to spend our customers' money wisely and efficiently. This approach is explained in our new fact sheett, which also explains TasWater’s profits, our payments to council and some of the achievements we’ve invested in since our formation in 2013.


  • The PSP4 website is now open for your comments

    7 months ago

    The YourSay website is now open for your comments and questions, and will stay open as we continue to draft PSP4 through this year-long process.

    Over the coming months, we’ll be posting plenty of new information and ideas on YourSay. For now, we’re getting started, with:

    • Explaining just what PSP4 actually is
    • The timeline for determining your water and sewerage prices
    • A list of all the topics we’ll be discussing in our online forums.

    If you have questions, you don’t need to wait. There’s a space...

    The YourSay website is now open for your comments and questions, and will stay open as we continue to draft PSP4 through this year-long process.

    Over the coming months, we’ll be posting plenty of new information and ideas on YourSay. For now, we’re getting started, with:

    • Explaining just what PSP4 actually is
    • The timeline for determining your water and sewerage prices
    • A list of all the topics we’ll be discussing in our online forums.

    If you have questions, you don’t need to wait. There’s a space on YourSay to ask any question you like at any time. Please let us know if something is not clear. And feel free to call if you'd prefer to speak to someone.

    Thanks for joining the conversation.