Bushy Park and Glenora Water Supply Project

UPDATE: November 26 2018

Connection to the Glenora and Bushy Park Drinking Water Supply is now available

The Bushy Park Water Treatment Plant is now complete and fully operational. From Monday 26 November your property is serviced with a fully treated, reticulated drinking water supply and is able to be connected. We thank you for your patience while we completed this important, long-term project and acknowledge that there have been significant delays and challenges with its delivery.

Water quality tests following completion of the treatment plant confirm that the water it supplies meets the standards of the Tasmanian Drinking Water Quality Guidelines and the Australian Drinking Water Guidelines, as overseen by the Department of Health. As with all TasWater drinking water supplies, it will be regularly monitored to ensure that water continues to comply with those guidelines.

Plumbing
If you have not already done so, you will need to speak with a plumber to ensure your internal plumbing complies with relevant standards before you can safely connect to the pressurised supply. You, or your plumber on your behalf, will need to lodge an Application for Certificate of Likely Compliance Plumbing Work Form 3 with Derwent Valley Council. Council will assess the applications and if approved issue the Certificate of Likely Compliance along with a Start Work Notice for your plumber to complete and return to Council for approval before starting work.

Upon receipt of Council approval your plumber can then commence work. Once the work is completed by your plumber, contact Council to arrange a time for the plumbing inspector to conduct an inspection of the work. The plumber is to provide to Council a Compliance of Plumbing Work Form 71B, on completion of the work.

Form 3 and Form 71B are available on the left hand side of this page, in 'Documents'.

Once deemed satisfactory the plumbing inspector will issue a completion certificate. You will not be required to pay any Council fees related to this application. These fees are included as part of your discounted TasWater connection charge.

Once ready to connect to the new supply your plumber will need to ensure that the untreated water supply from the Hop Products Australia supply (‘the race’) or your tank is disconnected, before connecting you to the new supply.

If you have any queries in relation to Council compliance, please contact the Derwent Valley Council on 6261 8500 for clarification and assistance.

If you can work together with your neighbours to arrange a plumber you may be able to get a reduced rate.
Flushing your private plumbing once connected
We advise flushing the tap furthest from the water meter for five minutes to draw the clean water through the pipework then at least a one minute flush of any tap used for drinking water prior to initial use.

Billing
Charges, including fixed charges, variable usage and the connection fee, will commence on
1 January 2019 if you have connected to the supply.

We have installed meters at properties where there is a house or other buildings that is likely to consume water. If you have one of these properties and have not connected to the supply by this date you will be charged for fixed charges and the connection fee.

In both of these cases you can expect your first bill from April 2019.

This will include the total of the connection fee, or a part payment if you have elected to spread payments over two or four years.

Estimated quarterly water bill based on 2018–19 prices

Fixed charges1
$85.74
Variable usage - 176 kL at $1.062 per kilolitre2
$46.73
Connection fee - spread over four years3
$118.75
TOTAL
$251.22

1 Based on a 20 millimetre connection. For higher connections or non-standard connections please contact TasWater.
2 Based on 2018-19 prices and on an average annual household consumption of 176 kilolitres.
3 Cost is $118.75 per quarter if spread over four years, or $237.50 per quarter if spread over two years, or $1900 if paid in full.

If you own vacant land within serviced land and are not connecting to the supply, you will be charged a service charge. We apply service charges to share the cost for providing water infrastructure across the community. Service charges will commence from 1 April 2019, with your first bill arriving in July 2019. Residents in this category will receive a letter to advise of the commencement of these charges.

Meters
If your meter has not yet been installed please contact us immediately.

Once you have connected
You may notice an increase in your water pressure, and changes in the taste, smell and/or colour of your water.

Water-race
Hop Products Australia will disconnect the water-race supply in March 2019. We will notify you of the disconnection date closer to the time.

Dirty, discoloured water or metallic taste
Chlorine in your new supply may strip the bio-film build up from your pipes, which can cause discolouration. In older buildings, discolouring in the water can be a sign of rusting galvanised iron pipes in your internal plumbing. This will usually be most obvious first thing in the morning or after extended periods of non-use. Iron or sediments in the water may also give it a dirty appearance.

Water with a metallic taste is similarly most likely a sign of corroding plumbing in older galvanised iron and copper pipes in your home. A metallic taste is mostly likely to occur first thing in the morning or after extended periods of non-use.

If you experience yellow-coloured water or metallic taste in your water, turn your tap on full for at least 30 seconds to flush out the stagnant water. The water will be replaced with fresh water from our reticulated water supply.

Checking for leaks in your private plumbing
To check for leaks within your private plumbing you can read your meter immediately prior to a period of non-use, e.g. overnight, and again prior to usage to see if any water has been consumed during that period.

Fluoride and Chlorine
Please note the supply providing Bushy Park, Glenora and Gretna residents with drinking water is chlorinated and fluoridated.

Fluoridation of water supplies is a public health measure designed to reduce tooth decay. More information about fluoridation is available online from the Department of Health (DoH) website at dhhs.tas.gov.au/publichealth/water/drinking/mains/fluoride or by calling the DoH Public Health Hotline on 1800 671 738.

Chlorine is added to public water supplies to provide protection from potentially harmful pathogens. Chlorine levels are maintained to balance water disinfection and taste. As your water was previously unchlorinated you may be sensitive to the taste and/or smell of chlorine in your water.

TasWater regularly monitors chlorine and fluoride levels to ensure we meet limits set out in the Australian Drinking Water Guidelines.

For more information please see taswater.com.au or dhhs.tas.gov/publichealth/water


We would like to again take this opportunity to thank you for your patience and understanding as we worked toward this long-term solution for your drinking water supply.


If you have any queries please contact Eleanor on 0428 248 144 or eleanor.laud@taswater.com.au.

UPDATE: November 26 2018

Connection to the Glenora and Bushy Park Drinking Water Supply is now available

The Bushy Park Water Treatment Plant is now complete and fully operational. From Monday 26 November your property is serviced with a fully treated, reticulated drinking water supply and is able to be connected. We thank you for your patience while we completed this important, long-term project and acknowledge that there have been significant delays and challenges with its delivery.

Water quality tests following completion of the treatment plant confirm that the water it supplies meets the standards of the Tasmanian Drinking Water Quality Guidelines and the Australian Drinking Water Guidelines, as overseen by the Department of Health. As with all TasWater drinking water supplies, it will be regularly monitored to ensure that water continues to comply with those guidelines.

Plumbing
If you have not already done so, you will need to speak with a plumber to ensure your internal plumbing complies with relevant standards before you can safely connect to the pressurised supply. You, or your plumber on your behalf, will need to lodge an Application for Certificate of Likely Compliance Plumbing Work Form 3 with Derwent Valley Council. Council will assess the applications and if approved issue the Certificate of Likely Compliance along with a Start Work Notice for your plumber to complete and return to Council for approval before starting work.

Upon receipt of Council approval your plumber can then commence work. Once the work is completed by your plumber, contact Council to arrange a time for the plumbing inspector to conduct an inspection of the work. The plumber is to provide to Council a Compliance of Plumbing Work Form 71B, on completion of the work.

Form 3 and Form 71B are available on the left hand side of this page, in 'Documents'.

Once deemed satisfactory the plumbing inspector will issue a completion certificate. You will not be required to pay any Council fees related to this application. These fees are included as part of your discounted TasWater connection charge.

Once ready to connect to the new supply your plumber will need to ensure that the untreated water supply from the Hop Products Australia supply (‘the race’) or your tank is disconnected, before connecting you to the new supply.

If you have any queries in relation to Council compliance, please contact the Derwent Valley Council on 6261 8500 for clarification and assistance.

If you can work together with your neighbours to arrange a plumber you may be able to get a reduced rate.
Flushing your private plumbing once connected
We advise flushing the tap furthest from the water meter for five minutes to draw the clean water through the pipework then at least a one minute flush of any tap used for drinking water prior to initial use.

Billing
Charges, including fixed charges, variable usage and the connection fee, will commence on
1 January 2019 if you have connected to the supply.

We have installed meters at properties where there is a house or other buildings that is likely to consume water. If you have one of these properties and have not connected to the supply by this date you will be charged for fixed charges and the connection fee.

In both of these cases you can expect your first bill from April 2019.

This will include the total of the connection fee, or a part payment if you have elected to spread payments over two or four years.

Estimated quarterly water bill based on 2018–19 prices

Fixed charges1
$85.74
Variable usage - 176 kL at $1.062 per kilolitre2
$46.73
Connection fee - spread over four years3
$118.75
TOTAL
$251.22

1 Based on a 20 millimetre connection. For higher connections or non-standard connections please contact TasWater.
2 Based on 2018-19 prices and on an average annual household consumption of 176 kilolitres.
3 Cost is $118.75 per quarter if spread over four years, or $237.50 per quarter if spread over two years, or $1900 if paid in full.

If you own vacant land within serviced land and are not connecting to the supply, you will be charged a service charge. We apply service charges to share the cost for providing water infrastructure across the community. Service charges will commence from 1 April 2019, with your first bill arriving in July 2019. Residents in this category will receive a letter to advise of the commencement of these charges.

Meters
If your meter has not yet been installed please contact us immediately.

Once you have connected
You may notice an increase in your water pressure, and changes in the taste, smell and/or colour of your water.

Water-race
Hop Products Australia will disconnect the water-race supply in March 2019. We will notify you of the disconnection date closer to the time.

Dirty, discoloured water or metallic taste
Chlorine in your new supply may strip the bio-film build up from your pipes, which can cause discolouration. In older buildings, discolouring in the water can be a sign of rusting galvanised iron pipes in your internal plumbing. This will usually be most obvious first thing in the morning or after extended periods of non-use. Iron or sediments in the water may also give it a dirty appearance.

Water with a metallic taste is similarly most likely a sign of corroding plumbing in older galvanised iron and copper pipes in your home. A metallic taste is mostly likely to occur first thing in the morning or after extended periods of non-use.

If you experience yellow-coloured water or metallic taste in your water, turn your tap on full for at least 30 seconds to flush out the stagnant water. The water will be replaced with fresh water from our reticulated water supply.

Checking for leaks in your private plumbing
To check for leaks within your private plumbing you can read your meter immediately prior to a period of non-use, e.g. overnight, and again prior to usage to see if any water has been consumed during that period.

Fluoride and Chlorine
Please note the supply providing Bushy Park, Glenora and Gretna residents with drinking water is chlorinated and fluoridated.

Fluoridation of water supplies is a public health measure designed to reduce tooth decay. More information about fluoridation is available online from the Department of Health (DoH) website at dhhs.tas.gov.au/publichealth/water/drinking/mains/fluoride or by calling the DoH Public Health Hotline on 1800 671 738.

Chlorine is added to public water supplies to provide protection from potentially harmful pathogens. Chlorine levels are maintained to balance water disinfection and taste. As your water was previously unchlorinated you may be sensitive to the taste and/or smell of chlorine in your water.

TasWater regularly monitors chlorine and fluoride levels to ensure we meet limits set out in the Australian Drinking Water Guidelines.

For more information please see taswater.com.au or dhhs.tas.gov/publichealth/water


We would like to again take this opportunity to thank you for your patience and understanding as we worked toward this long-term solution for your drinking water supply.


If you have any queries please contact Eleanor on 0428 248 144 or eleanor.laud@taswater.com.au.