This site is owned and operated by Tasmanian Water & Sewerage Corporation Pty Ltd using software licensed from Social Pinpoint. Social Pinpoint is committed to creating meaningful web products that can be used by all users, regardless of their ability or circumstance. We endeavour to make our web products as accessible as possible and follow the WCAG Guidelines to guide us on creating compliant outputs. Our current target is Level AA compliance.
TasWater proudly acknowledges the Tasmanian Aboriginal people as the custodians of lutruwita/ Tasmania – Aboriginal land, sea and waterways. We pay our deep respects to the Elders past and present and acknowledge today’s Tasmanian Aboriginal community.
Contact Us
Have questions or want to learn more about a project, contact us below:
| Phone | 13 6992 |
|---|---|
| Website | www.taswater.com.au |
| In writing | GPO Box 1393, Hobart TAS 7001 |
Privacy Policy
This site is owned and operated by Tasmanian Water & Sewerage Corporation Pty Ltd using software licensed from Social Pinpoint. For details on how Tasmanian Water & Sewerage Corporation Pty Ltd collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
Privacy
Exclusion of liability and condition of use
You agree as a condition of your use of this website that we (Tasmanian Water and Sewerage Corporation) will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from our breach of any contract or implied contract, negligence or other tort or wilful act.
This clause applies to the extent permissible by law and no attempt is made by us to exclude or modify liability that is imposed by statute and which may not be excluded or modified. The proper law of this website is the law of Tasmania and by entering this website you agree with this choice of law.
Always check the information
The information published by us on this website is considered to be true and accurate at the time of publication. Whilst all due skill and care has been taken in collecting, validating and providing information, we shall not be liable in any way for loss of any kind including damages, costs, interest, loss of profits or special loss or damage, arising from any error, inaccuracy, incompleteness or other defect in this information.
Feedback and suggestions
Your feedback is always welcome. We may use any ideas, concepts, comments or suggestions you send us without further reference to you and without payment to you or any other liability we incur.
Privacy
We respect and protect your privacy.
We adhere to the principles of the Personal Information Protection Act 2004 (Tasmania) and have a Privacy and Credit Reporting Policy that details the type of information we collect, how it is used, disclosed and kept secure.
The types of personal information collected include property ownership, occupancy details, contract and billing details, names and addresses (residential, business and email.), telephone numbers, banking details, account status, customer indebtedness and pensioner and customer concession status.
We also collect employee information about staff and officers (which includes past employees and unsuccessful applicants for positions) for specific details please see our Personal Information Protection Act Policy.
TasWater endeavours to ensure all information it holds is accurate, complete and up to date. Where practicable, the accuracy of personal information held will be checked before it is used.
Generally, sensitive information will only be collected with the individual’s consent, unless collection of that information is required or permitted by law.
Before, during, or as soon as practicable after the collection of personal information all reasonable steps necessary are taken to ensure that individuals are aware of the following:
- its identity and how to contact us;
- the individual's right of access to the information;
- the purposes for which the information is collected;
- the intended recipients or class of recipients of the information;
- any law that requires the information to be collected; and
- the main consequences for the individual if all or part of the information is not provided.
- TasWater will take reasonable steps to ensure that the individual is made aware of these matters unless doing so would pose a serious threat to an individual’s life, safety, health or welfare.
You can ask to see the personal information we hold about you. If it's incorrect, you can ask us to change it. Please ring us on 13 6992 if you would like to talk to us about your personal information.
Questions?
To ask a question or discuss a privacy issue, email us at enquiries@taswater.com.au
Need to contact us about something else? Visit the Contact Us page of the TasWater website: taswater.com.au/contactus
To view all our policies, including privacy, visit the Privacy page of the TasWater website: taswater.com.au/privacy
Terms of Use
The following Terms and Conditions govern the use of TasWater Your Say (“Your Say”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Tasmanian Water & Sewerage Corporation Pty Ltd ("TasWater").
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a TasWater representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to enquiries@taswater.com.au.
Governing Law
These Terms shall be governed in accordance with the laws of Tasmania, Australia, without regards to its conflict of law provisions.
Indemnification
TasWater, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of TasWater and its suppliers and licensors. TasWater owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at enquiries@taswater.com.au.
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