Water meter renewal program

TasWater’s water meter renewal team is rolling out a state-wide program to install new, second generation meters into customer properties across Tasmania. Renewal works will roll around the state and are anticipated to run until 2019.

Why is TasWater replacing my water meter?

TasWater has around 40,000 meters that are over six years old and this program will see these meters replaced. The aim at the end of this program is that our 20-40mm water meter fleet will not be older than 2011.

TasWater will be installing second generation meters that use the latest technology and meet the latest Australian standards. They also detect lower flow rates than older meters, which will help with leak detection on private property, if necessary.

TasWater rolled out first generation meters with its renewal program that started in 2011. This next renewal program moves us to the next generation of meters.

All mechanical meters currently in operation around the state are more prone to decay than the newer electronic models.

Second generation meters can be read remotely along with our first generation meters, significantly reducing the time and resources required for meter reading. It also means TasWater staff will not need to access private property as often. They are more sensitive to lower flow rates, which can help detect leaks within private plumbing.

Part of this program also involves replacing older water meter boxes that contain asbestos. These asbestos boxes will be replaced with new, standard meter boxes by specialist crews working with TasWater. The specialist contractor will be using appropriate protective equipment to conduct this work ahead of meter installation and the area around the water meter will be fully fenced for safety.

Who pays for the new meter?

TasWater is paying to install new water meters, however, customers may notice an increase in recorded water consumption as a result of the renewal. This is not an additional charge for water consumption, but reflects the fact that water usage is now being measured more accurately.

Customers may also notice on their next bill two separate costs. One cost for variable water usage on the old meter and a separate coast for variable water usage from the date the new meter is installed.

Customers are welcome to contact TasWater about their bill or how it has been calculated.

What does meter renewal involve?

We will write to customers before coming to an area to replace meters.

TasWater staff will need to access private property around the site where water meters are located (usually in the front yard). We will only access private property between the hours of 7am and 5pm, Monday to Friday and only after we have notified property owners in advance.

Water meter stop taps will remain in place and only be removed if a replacement is required. Water supply will need to be interrupted for a short period to replace the meter, usually no longer than two hours.

What can I do?

We encourage owners and/or residents to move any precious shrubs or trees close to the stop tap or water meter to avoid any damage.

Some properties may be affected by discoloured water or air in the pipes after the water supply is restored. Owners should run an outside tap until the water runs clear. If your property is tenanted, please ensure you pass this information on to the residents.

Please see the Key Dates section for timing.

TasWater’s water meter renewal team is rolling out a state-wide program to install new, second generation meters into customer properties across Tasmania. Renewal works will roll around the state and are anticipated to run until 2019.

Why is TasWater replacing my water meter?

TasWater has around 40,000 meters that are over six years old and this program will see these meters replaced. The aim at the end of this program is that our 20-40mm water meter fleet will not be older than 2011.

TasWater will be installing second generation meters that use the latest technology and meet the latest Australian standards. They also detect lower flow rates than older meters, which will help with leak detection on private property, if necessary.

TasWater rolled out first generation meters with its renewal program that started in 2011. This next renewal program moves us to the next generation of meters.

All mechanical meters currently in operation around the state are more prone to decay than the newer electronic models.

Second generation meters can be read remotely along with our first generation meters, significantly reducing the time and resources required for meter reading. It also means TasWater staff will not need to access private property as often. They are more sensitive to lower flow rates, which can help detect leaks within private plumbing.

Part of this program also involves replacing older water meter boxes that contain asbestos. These asbestos boxes will be replaced with new, standard meter boxes by specialist crews working with TasWater. The specialist contractor will be using appropriate protective equipment to conduct this work ahead of meter installation and the area around the water meter will be fully fenced for safety.

Who pays for the new meter?

TasWater is paying to install new water meters, however, customers may notice an increase in recorded water consumption as a result of the renewal. This is not an additional charge for water consumption, but reflects the fact that water usage is now being measured more accurately.

Customers may also notice on their next bill two separate costs. One cost for variable water usage on the old meter and a separate coast for variable water usage from the date the new meter is installed.

Customers are welcome to contact TasWater about their bill or how it has been calculated.

What does meter renewal involve?

We will write to customers before coming to an area to replace meters.

TasWater staff will need to access private property around the site where water meters are located (usually in the front yard). We will only access private property between the hours of 7am and 5pm, Monday to Friday and only after we have notified property owners in advance.

Water meter stop taps will remain in place and only be removed if a replacement is required. Water supply will need to be interrupted for a short period to replace the meter, usually no longer than two hours.

What can I do?

We encourage owners and/or residents to move any precious shrubs or trees close to the stop tap or water meter to avoid any damage.

Some properties may be affected by discoloured water or air in the pipes after the water supply is restored. Owners should run an outside tap until the water runs clear. If your property is tenanted, please ensure you pass this information on to the residents.

Please see the Key Dates section for timing.