Gretna Water Supply Project

All property owners within the new service area
including vacant land and those with multiple properties,
will receive a quarterly account for water charges
(service charge) for each property they own, whether they choose to connect or not.
If you would like to connect but have not yet applied
call TasWater immediately on 13 6992

UPDATE: May 2017
TasWater is pleased to announce that we will be providing drinking water to Bushy Park and Glenora as part of our project to supply Gretna with drinking water that meets Australian Drinking Water Guidelines (ADWG).

Support from the community in Glenora and Bushy Park for a TasWater service has been overwhelmingly positive.

In order to introduce a drinking water supply to Bushy Park and Glenora, our Service Introduction Policy required signed applications from at least 80 per cent of owners of developed properties in Bushy Park and Glenora.

Now that we have received this level of support,Continue reading

UPDATE: May 2017
TasWater is pleased to announce that we will be providing drinking water to Bushy Park and Glenora as part of our project to supply Gretna with drinking water that meets Australian Drinking Water Guidelines (ADWG).

Support from the community in Glenora and Bushy Park for a TasWater service has been overwhelmingly positive.

In order to introduce a drinking water supply to Bushy Park and Glenora, our Service Introduction Policy required signed applications from at least 80 per cent of owners of developed properties in Bushy Park and Glenora.

Now that we have received this level of support, the project to supply water is going ahead.
The map shown outlines the TasWater service area for Bushy Park, Glenora and Gretna. All properties within the coloured area will receive a quarterly account for service charges.

The service charge is $329.48 per year (2017–18 prices) and covers the cost for providing, maintaining and upgrading treatment plants, dams, reservoirs, pipelines and pump stations. This is in line with our Price and Service Plan, approved by the Tasmanian Economic Regulator. The first bill will not be issued until the project is complete and drinking water is available. The project will be complete late December 2017, subject to construction delays and Department of Health and Human Services (DHHS) approval.

TasWater defined a proposed service land area for Bushy Park and Glenora, as well as an area along the pipeline route to Gretna through Macquarie Plains and properties along upper Kenmore Road.

Support in Macquarie Plains and along upper Kenmore Road was well below the 80 per cent threshold. For this reason TasWater will not provide a water supply service to that area and property owners will not receive water and service charges either. One-off connections are not available.

What is next?
Contracts are currently being awarded to build the pipeline and water treatment plant with work to start on the pipeline construction in April. Construction will take several months with drinking water flowing to properties late December 2017, subject to construction delays and DHHS approval.

Our Contractors will be working hard to minimise traffic and noise disruptions to the community but some disruptions are unavoidable. Please be patient and contact TasWater if you have any concerns.

Water meters for Bushy Park and Glenora residents
If you completed a TasWater application for water service connection, we would have contacted you about the location of the water meter.

TasWater issued a map to each property owner showing the proposed location of the water meter on their property. In most cases, we have located water meters beside the driveway at the boundary. However, in some situations we have needed to locate the water meter in a different location based on our discussions with you. The final location of the water meter on your property is now confirmed.

Once your water meter has been installed we will be in contact with you to advise your next steps.

If you would still like to discuss the location of your water meter, or have not received a letter from us about the location of your water meter. Please contact us immediately.

Installing a water meter
To install a water meter on your property, TasWater’s contractor will dig a small hole and install the water meter inside a plastic meter box level with the ground.

TasWater’s contractor will then install a pipe to connect the water meter to the new water main. The contractor will tidy the area, leaving it in good condition.

TasWater will undertake a final check to ensure all quality standards have been met. We will provide you with 7 days’ notice before working on your property.

Water meter installing is beginning in May. If you would like to cancel your application for water service connection with TasWater, you must contact us immediately.

Failure to cancel your application before your water meter is installed will result in you being charged the water connection fee.

Private plumbing
Like any new service connection to a property, the connection from the house to the water meter at the property boundary is the responsibility of the property owner.

Property owners will need to organise and pay for all internal, private plumbing works required to connect to the pressurised drinking water service from the water meter to their house. Plumbing works will be required to be carried out by a licenced plumber.

If you have questions about private plumbing, please contact your local plumber or Derwent Valley Council.

If you’re concerned about your current private plumbing handling the new water pressure, please talk to your plumber about options like pressure reducing valves.

Non-standard connections such as community or commercial properties, involve different design requirements, approvals, connection fees, and different fixed and variable costs.

If you have requested a non-standard connection we will contact you by mail to outline your responsibility as the property owner.

Project construction
Construction will involve building a new water treatment plant (WTP) on Uxbridge Road at Bushy Park (see map on first page). The new WTP and will provide water to Bushy Park, Glenora and Gretna through a new pipeline to a reservoir in Gretna.

The contract for the pipeline construction has been awarded to a local company – Water Industry Solutions, who will begin construction in April 2017.

Construction will not stop vehicle access along Glenora Road and Gordon River Road, however, as with most construction sites there will be some noise, dust, and traffic congestion. Pedestrian and bike access may be limited at times along some parts of the roads. Brief traffic delays may be experienced during installation of the new pipeline on the Derwent River Bridge.

TasWater will monitor and manage these impacts as necessary and ensure heavy vehicle movements along the road and near the WTP and reservoir sites are managed effectively.

TasWater will award the contract for the design and construction of the WTP shortly with construction expected to begin in June 2017.

Work hours are typically between 7am and 6pm from Monday to Friday and 8am to 6pm on Saturdays. Some work may take place outside of these hours.

TasWater is committed to keeping the community informed during the project and to minimising any impacts.

TasWater charges
Introducing a water supply in a new area has financial implications for customers, including four types of charges. These include:

A service introduction charge
There is no charge to property owners due to Derwent Valley Council’s financial contribution.

A one-off connection charge
This is payable by all property owners who have applied for a new connection as part of this project. It pays for the installation of your connection to the pipeline and a water meter. It also includes Derwent Valley Council’s fees for this project.

Variable water usage charges
This is based on how much water you use per quarter. Customers are currently charged $1.0202 per 1000 litres (a kilolitre) for 2017-18.

Fixed or service charges
This is a set fee per quarter payable by all property owners within our service area, regardless of whether or not they connect. This is in line with our Price and Service Plan, approved by the Tasmanian Economic Regulator. Customers are currently charged $82.37* per quarter (2017-18 prices).
*Based on a 20 millimetre connection. For a higher connections or non-standard connections please contact TasWater.

We will be offering the option of paying the connection fee:

  • As a single upfront payment option
  • Payable in 16 equal instalments, billed each quarter over four years from the date of connection
  • Payable in eight equal instalments, billed each quarter over two years from the date of connection

Discounts on some charges are available for some concession card holders.

The first payment will not be due until the project is finished at approximately the end of 2017.You will receive two statements each quarter, one to cover fixed charges and water usage, the other for the

connection fee instalments. Once the four year repayment period is complete or you have paid the connection fee in total, your quarterly statements will include only fixed and variable usage charges.

When can I drink the water?
Before you can drink the water from your tap, TasWater’s supply must meet the Australian Drinking Water Guidelines in line with the requirements of the DHHS.

Once the water supply meets DHHS approval, you will be notified in writing by us that you can drink the water. This is likely to be at the end of 2017 or soon after. We will send your first water bill after drinking water is available.


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