Bushy Park and Glenora water supply project

UPDATE: November 2017

We are now on track to have water supplied to Bushy Park and Glenora by mid 2018.

We experienced a longer than anticipated process to get a contract in place for the design and construction of the Bushy Park water treatment plant at Uxbridge Road.

The completion of the Bushy Park and Glenora pipelines were also delayed through the winter due to weather and rock. We appreciate your patience while we have been working through these issues.

The Bushy Park water treatment plant design is being finalised ready for construction.

What is next?
Once the Bushy Park water treatment plant is completed and the testing has been finalised we will begin using this plant for the treatment of water for all three towns.

It is recommended that if you have any concerns about your private plumbing that you contact a plumber to inspect it to ensure it will cope with mains pressure.

Treated water will be available for connection in Bushy Park and Glenora by the end of April 2018, subject to construction delays and DHHS testing.

Property owners should arrange for their private plumbing work to occur in May or June 2018 when there is water in the TasWater pipes. We will send a reminder to confirm timing in March.

Project construction
The contract for the design and construction of the permanent water treatment plant has been awarded to CRS with construction commencing in November.

There may be some traffic delays on Uxbridge Road in Bushy Park as the water treatment plant is constructed.

TasWater will monitor and manage these impacts as necessary and ensure heavy vehicle movements along the road and near the water treatment plant and reservoir sites are managed effectively.

Work hours are typically between 7am and 6pm from Monday to Friday and 8am to 4pm on Saturdays. Some work may take place outside of these hours.

TasWater is committed to keeping the community informed during the project and to minimising any impacts.

Water meters
TasWater issued a map to each property owner late last year showing the proposed location of the water meter on their property. In most cases we have located water meters beside the driveway at the boundary. However, in some situations we have needed to locate the water meter in a different location based on our discussions with you. The final location of the water meter on your property is now confirmed.

If you would still like to discuss the location of your water meter, or have not received a letter from us about the location of your water meter please contact us immediately.

To install a water meter on your property, TasWater’s contractor will dig a small hole and install the water meter inside a plastic meter box level with the ground.

TasWater’s contractor will then install a pipe to connect the water meter to the new water main. The contractor will tidy the area, leaving it in good condition.

TasWater will undertake a final check to ensure all quality standards have been met. We will provide you with seven days’ notice before working on your property. Water meter installing is scheduled to beginning in January 2018.

If you would like to cancel your application for water service connection with TasWater, you must contact us immediately. Failure to cancel your application before your water meter is installed will result in you being charged the water connection fee.

Before your water meter is installed
Contact a licensed plumber to arrange a preliminary inspection at your property. This will allow your plumber to determine the extent of work needed and to provide you with a quote for the work required to connect to the pressurised water supply.

As part of the preliminary inspection please ensure your plumber includes in the quote provision to inspect existing plumbing to ensure it will cope with mains pressure. This is a condition of Council compliance.

After your water meter is installed
You, or your plumber on your behalf, will need to lodge an Application for Certificate of Likely Compliance Plumbing Work Form 3 with Derwent Valley Council.

You, or your plumber on your behalf, will then need to complete and lodge with Council the application including:

  • A sketch showing the water meter location with a dotted line showing the approximate location of the proposed new private water line. This should include the type and size of pipe to be used.
  • Detail of any existing water service being terminated.
  • Detail of any other proposed plumbing works on site
  • A Form 35 (certifying the design) is to be completed and signed by your licensed plumber and lodged together with the Application for Certificate of Likely Compliance
  • If you would like your plumber to lodge the applications on your behalf you must include with the applications your signed written permission for this to occur.

Council will assess the applications and if approved issue the Certificate of Likely Compliance along with a Start Work Notice for your plumber to complete and return to Council for approval before starting work.

Upon receipt of Council approval your plumber can then commence work. Once the work is completed by your plumber, contact Council to arrange a time for the plumbing inspector to conduct an inspection of the work. The plumber is to provide to Council a Form 71B Compliance of Plumbing Work, on completion of the work.

Once deemed satisfactory the plumbing inspector will issue a completion certificate. You will not be required to pay any Council fees related to this application. These fees are included as part of your discounted TasWater connection charge.

Private plumbing
Like any new service connection to a property, the connection from the house to the water meter at the property boundary is the responsibility of the property owner.

Property owners will need to organise and pay for all internal, private plumbing works required to connect to the pressurised drinking water service from the water meter to their house. Plumbing works will be required to be carried out by a licenced plumber.

Plumbing questions
If you have any questions about private plumbing, please contact your local plumber or Derwent Valley Council.

If you’re concerned about your current private plumbing handling the new water pressure, please talk to your plumber as soon as possible about options like pressure reducing valves.

Please note that non-standard connections such as community or commercial properties involve different design requirements, approvals, connection fees, and different fixed and variable costs.

Water pressure
At the connection point for residential properties TasWater will supply a minimum service pressure of 220kPa for flat grade areas, or 250kPa for steep grade areas.

Fees and charges
Introducing a water supply in a new area has financial implications for customers, including four types of charges.

A service introduction charge
There is no charge to property owners due to Derwent Valley Council’s financial contribution.

A one-off connection charge
This is payable by all property owners who have applied for a new connection as part of this project. It pays for the installation of your connection to the pipeline and a water meter. It also includes Derwent Valley Council’s fees for this project.

Variable water usage charges
This is based on how much water you use per quarter. Customers are currently charged $1.0202 per 1000 litres (a kilolitre) for 2017-18.

Fixed or service charges
This is a set fee per quarter payable by all property owners within our service area, regardless of whether or not they connect. This is in line with our Price and Service Plan, approved by the Tasmanian Economic Regulator.

Customers are currently charged $82.37 per quarter (2017-18 prices).

The first payment will not be due until the project is finished, and you are receiving treated water.
We will be offering the option of paying the connection fee:

  • As a single upfront payment of $1900
  • Payable in 16 equal instalments of $118.75, billed each quarter over four years from the date of
    connection, or
  • Payable in eight equal instalments of $237.50, billed each quarter over two years from the date of
    connection.

You will receive two statements each quarter, one to cover fixed charges and water usage, the other for the
connection fee instalments. Once the four year repayment period is complete or you have paid the
connection fee in full, your quarterly statements will include only fixed and variable usage charges.

Discounts on some charges are available for some concession card holders.

When can I drink the water?
Before you can drink the water from your tap, TasWater’s supply must meet the Australian Drinking Water Guidelines in line with the requirements of the Department of Health and Human Services (DHHS).

Once the water supply meets DHHS approval, you will be notified in writing by us that you can drink the water. This is likely to be in April 2018 for Bushy Park and Glenora.

UPDATE: November 2017

We are now on track to have water supplied to Bushy Park and Glenora by mid 2018.

We experienced a longer than anticipated process to get a contract in place for the design and construction of the Bushy Park water treatment plant at Uxbridge Road.

The completion of the Bushy Park and Glenora pipelines were also delayed through the winter due to weather and rock. We appreciate your patience while we have been working through these issues.

The Bushy Park water treatment plant design is being finalised ready for construction.

What is next?
Once the Bushy Park water treatment plant is completed and the testing has been finalised we will begin using this plant for the treatment of water for all three towns.

It is recommended that if you have any concerns about your private plumbing that you contact a plumber to inspect it to ensure it will cope with mains pressure.

Treated water will be available for connection in Bushy Park and Glenora by the end of April 2018, subject to construction delays and DHHS testing.

Property owners should arrange for their private plumbing work to occur in May or June 2018 when there is water in the TasWater pipes. We will send a reminder to confirm timing in March.

Project construction
The contract for the design and construction of the permanent water treatment plant has been awarded to CRS with construction commencing in November.

There may be some traffic delays on Uxbridge Road in Bushy Park as the water treatment plant is constructed.

TasWater will monitor and manage these impacts as necessary and ensure heavy vehicle movements along the road and near the water treatment plant and reservoir sites are managed effectively.

Work hours are typically between 7am and 6pm from Monday to Friday and 8am to 4pm on Saturdays. Some work may take place outside of these hours.

TasWater is committed to keeping the community informed during the project and to minimising any impacts.

Water meters
TasWater issued a map to each property owner late last year showing the proposed location of the water meter on their property. In most cases we have located water meters beside the driveway at the boundary. However, in some situations we have needed to locate the water meter in a different location based on our discussions with you. The final location of the water meter on your property is now confirmed.

If you would still like to discuss the location of your water meter, or have not received a letter from us about the location of your water meter please contact us immediately.

To install a water meter on your property, TasWater’s contractor will dig a small hole and install the water meter inside a plastic meter box level with the ground.

TasWater’s contractor will then install a pipe to connect the water meter to the new water main. The contractor will tidy the area, leaving it in good condition.

TasWater will undertake a final check to ensure all quality standards have been met. We will provide you with seven days’ notice before working on your property. Water meter installing is scheduled to beginning in January 2018.

If you would like to cancel your application for water service connection with TasWater, you must contact us immediately. Failure to cancel your application before your water meter is installed will result in you being charged the water connection fee.

Before your water meter is installed
Contact a licensed plumber to arrange a preliminary inspection at your property. This will allow your plumber to determine the extent of work needed and to provide you with a quote for the work required to connect to the pressurised water supply.

As part of the preliminary inspection please ensure your plumber includes in the quote provision to inspect existing plumbing to ensure it will cope with mains pressure. This is a condition of Council compliance.

After your water meter is installed
You, or your plumber on your behalf, will need to lodge an Application for Certificate of Likely Compliance Plumbing Work Form 3 with Derwent Valley Council.

You, or your plumber on your behalf, will then need to complete and lodge with Council the application including:

  • A sketch showing the water meter location with a dotted line showing the approximate location of the proposed new private water line. This should include the type and size of pipe to be used.
  • Detail of any existing water service being terminated.
  • Detail of any other proposed plumbing works on site
  • A Form 35 (certifying the design) is to be completed and signed by your licensed plumber and lodged together with the Application for Certificate of Likely Compliance
  • If you would like your plumber to lodge the applications on your behalf you must include with the applications your signed written permission for this to occur.

Council will assess the applications and if approved issue the Certificate of Likely Compliance along with a Start Work Notice for your plumber to complete and return to Council for approval before starting work.

Upon receipt of Council approval your plumber can then commence work. Once the work is completed by your plumber, contact Council to arrange a time for the plumbing inspector to conduct an inspection of the work. The plumber is to provide to Council a Form 71B Compliance of Plumbing Work, on completion of the work.

Once deemed satisfactory the plumbing inspector will issue a completion certificate. You will not be required to pay any Council fees related to this application. These fees are included as part of your discounted TasWater connection charge.

Private plumbing
Like any new service connection to a property, the connection from the house to the water meter at the property boundary is the responsibility of the property owner.

Property owners will need to organise and pay for all internal, private plumbing works required to connect to the pressurised drinking water service from the water meter to their house. Plumbing works will be required to be carried out by a licenced plumber.

Plumbing questions
If you have any questions about private plumbing, please contact your local plumber or Derwent Valley Council.

If you’re concerned about your current private plumbing handling the new water pressure, please talk to your plumber as soon as possible about options like pressure reducing valves.

Please note that non-standard connections such as community or commercial properties involve different design requirements, approvals, connection fees, and different fixed and variable costs.

Water pressure
At the connection point for residential properties TasWater will supply a minimum service pressure of 220kPa for flat grade areas, or 250kPa for steep grade areas.

Fees and charges
Introducing a water supply in a new area has financial implications for customers, including four types of charges.

A service introduction charge
There is no charge to property owners due to Derwent Valley Council’s financial contribution.

A one-off connection charge
This is payable by all property owners who have applied for a new connection as part of this project. It pays for the installation of your connection to the pipeline and a water meter. It also includes Derwent Valley Council’s fees for this project.

Variable water usage charges
This is based on how much water you use per quarter. Customers are currently charged $1.0202 per 1000 litres (a kilolitre) for 2017-18.

Fixed or service charges
This is a set fee per quarter payable by all property owners within our service area, regardless of whether or not they connect. This is in line with our Price and Service Plan, approved by the Tasmanian Economic Regulator.

Customers are currently charged $82.37 per quarter (2017-18 prices).

The first payment will not be due until the project is finished, and you are receiving treated water.
We will be offering the option of paying the connection fee:

  • As a single upfront payment of $1900
  • Payable in 16 equal instalments of $118.75, billed each quarter over four years from the date of
    connection, or
  • Payable in eight equal instalments of $237.50, billed each quarter over two years from the date of
    connection.

You will receive two statements each quarter, one to cover fixed charges and water usage, the other for the
connection fee instalments. Once the four year repayment period is complete or you have paid the
connection fee in full, your quarterly statements will include only fixed and variable usage charges.

Discounts on some charges are available for some concession card holders.

When can I drink the water?
Before you can drink the water from your tap, TasWater’s supply must meet the Australian Drinking Water Guidelines in line with the requirements of the Department of Health and Human Services (DHHS).

Once the water supply meets DHHS approval, you will be notified in writing by us that you can drink the water. This is likely to be in April 2018 for Bushy Park and Glenora.

Discussions: All (1) Open (1)
  • In August 2015¬†TasWater will be approaching property owners for their decision on whether they would like to connect. Before we formally ask each property owner we invite you to share your views in advance.

    In August 2015 TasWater will be approaching property owners for their decision on whether they would like to connect. Before we formally ask each property owner we invite you to share your views in advance.

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